Kaopon Support
Last updated: July 5, 2026
Thank you for playing "Kaopon." Below are answers to common questions and how to contact us. If your issue isn't resolved, please feel free to email us using the address below.
Frequently Asked Questions (FAQ)
No faces (pieces) appear from my photos
- The first time you play, the App needs permission to access your photo library. On your iPhone, go to Settings → Kaopon → Photos and allow access.
- Face detection runs gradually in the background, entirely on your device. If you have many photos, it may take a little time to reflect. As you keep playing, more faces will appear.
- Faces in profile, wearing masks, or shown very small may be harder to detect.
- Even if you have no photos or no faces can be found, you can play right away with our cute default characters.
How do I play?
- Move the falling faces and connect 4 or more of the same face vertically or horizontally to clear them. Clearing in succession triggers "chains," and clearing large groups at once scores higher.
- There are two modes: Stage Mode (clear stages one by one) and Score Attack (aim for a high score until game over).
- You can also review how to play in the "About Kaopon" section inside the App.
I want to remove ads (purchase & restore)
- From the Settings screen in the App, you can remove ads with a one-time "Remove Ads" purchase.
- If you change devices or reinstall, use "Restore Purchases" on the Settings screen to carry over your purchase.
I want to delete the faces I created
- From the Settings screen in the App, you can delete the created faces (the face pool). After deletion, faces are created again from your photos on the next scan.
My scores/progress are gone / Can I transfer to a new device?
- Because the App is designed to prioritize privacy, your scores, progress, and face data are stored only on your device. They are not carried over when you delete the App or change devices. Please be aware of this.
- As an exception, only the "Remove Ads" purchase can be carried over via "Restore Purchases."
Are my photos or face information sent externally?
- No. Your photos, face images, and facial feature data are all processed on your device and are never sent to our servers or any third party. We also do not perform facial recognition that identifies individuals. For details, please see our Privacy Policy.